At The Gottman Institute, we inspire, support, and challenge each other every day as we find new ways to bring greater love and health to relationships all over the world. We are clinicians, scientists, thinkers, writers, marketers, and designers who are smart, fun, and truly dedicated to making a difference.

Our office is located in the Fourth and Blanchard Building in the heart of downtown Seattle with seventeenth floor views looking out over the Olympic Mountains and the waters of the Puget Sound.

Benefits of Working at The Gottman Institute

  • Competitive compensation and benefits package, including paid time off, health insurance, and 401k
  • ORCA card
  • Bring your dog to work
  • Online learning and workshops to help you gain relationship skills
  • Motorized standing desks
  • Your choice of Mac or PC laptop
  • Stocked fridge, coffee, soda, and lots of treats and healthy snacks
  • Free monthly catered lunches
  • Regular team activities such as annual baseball games, monthly team building events, and more

Open Positions


Social Media Specialist

Seattle, Washington, United States · Marketing

Description

We are seeking a full-time Social Media Specialist to join our Marketing team. This position is based in our Seattle office.

Summary

Whether you’ve marketed gourmet pizza toppings, ridesharing solutions, or an app that connects your alarm clock to your dog’s food bowl, you’ve witnessed people becoming customers because your product or service made a difference in their lives. That’s pretty special. Now imagine that sense of purpose multiplied by 100—it’s pretty close to the feeling of pride and accomplishment you’ll get from working with us.

Founded by John and Julie Gottman, The Gottman Institute is the recognized global leader in relationship health. And as the Social Media Specialist, you will be representing our brand and legacy to the world. Our followers look to our social media content as a beacon of hope—providing thought leadership and research-based, yet practical ways to improve their relationships. The work is meaningful, fulfilling, and can be challenging.

Our Ideal Candidate

As a social media manager or community manager, you’ve worked for either an agency or in-house within a marketing department. You believe in the power that social media has to build community and connect people to each other, and to information that matters. As a human being, you’re creative, passionate about helping people, naturally curious, and possess an above-average level of emotional intelligence and good judgment. Many of our insights come from the feedback we receive on social media—your ability to both discern what comments are valuable and respond thoughtfully to the collective (and often random) outrage of the internet is a plus! Maintaining your sense of humor is vital.

The Gottman Institute is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Essential Functions
General
  • Source and publish engaging content (text, image, and video) on company social media channels
  • Ensure that all social media posts adhere to style and branding guidelines
  • Stay up to date with all current social media marketing trends
Publishing
  • End-to-end ownership of The Gottman Institute’s social channels across Facebook, Twitter, LinkedIn, Instagram, Pinterest, and YouTube from concept to post-implementation analysis
  • Publish content that is relevant to current cultural conversations without going full “fellow kids”
  • Work with Content Director to develop a content calendar designed to drive engagement and site traffic
  • Monitor listening platforms, such as Google Alerts, Meltwater Listening, and Facebook Insights, for relevant and timely content to share with our audience
  • Ensure consistent brand positioning and tone of voice across all social media channels
Community Management
  • Develop and foster our online community by encouraging positive and thoughtful audience engagement and moderating conversations for spam and hate speech
  • Provide customer service support across channels by replying to direct messages, mentions, reviews, and comments while appropriately representing The Gottman Institute and adhering to our brand voice
  • Identify and build relationships with relevant social media influencers, exploring collaboration opportunities to target new audiences and grow awareness of the Gottman brand globally
Reporting and Analytics
  • Track and report on the performance of all social media posts to inform content strategy
  • Provide status reports to leadership and key stakeholders regarding social media efforts

Requirements

Knowledge, Skills, and Abilities
Role Specific
  • Advanced knowledge of social media marketing standards and strategies
  • Strong attention to detail, editorial judgment, and writing ability
  • Proficiency with social media marketing technology software such as Hootsuite, Falcon, Sprout Social, etc.
  • Knowledge of the health and wellness industry is a plus
  • Design ability and asset creation experience is a plus
General
  • Strong communication skills (oral, written, presentation) with both external and internal customers
  • Strong organizational, time management, and prioritization skills
  • Strong interpersonal skills
  • Proficiency with project planning software, familiarity with Google Suite, and able to quickly learn new software and systems
  • Curiosity with a desire to stay informed of industry trends and learn new skills
  • Able to work effectively both individually and in a team with minimal supervision and able to make smart decisions based on company policy
Education
  • Bachelor’s Degree in Marketing, Journalism, or Communications preferred
Experience
  • 2+ years of experience in social media marketing and community management with a proven track record

Program Manager – Professional Training Programs

Seattle, Washington, United States · Education – Professional Development

Description

The Gottman Institute has one (1) opening for an exempt program manager to support professional training programs.

We are seeking a Program Manager to administer and grow education and training programs for our Professionals audience. Our research-based education programs are designed to prepare professionals (clinical therapists, health care professionals, clergy, social workers, coaches, etc.) to help couples improve the health of their relationships. The ideal candidate holds enthusiasm for our mission and enjoys promoting and growing programs, with attention to quality and customer experience. If you get excited by building and strengthening relationships with internal and external customers and partners, evangelizing life-changing education programs, and delivering exceptional service, we’d love to talk to you about this opportunity.

Screening begins June 14, 2019, and is open until filled. The Gottman Institute is an Equal Opportunity Employer.

Summary

Program Managers are responsible for administering, evaluating and growing education programs at the Gottman Institute. They report to department directors and may manage one or multiple programs. Duties include program administration, business development, and community and customer relationship management. Program Managers are responsible for monitoring program, curriculum and trainer quality and collaborating with internal and external stakeholders to successfully execute events, trainings and workshops. They analyze program data to identify opportunities for growth and program development.

Essential Functions
Program Administration
  • Develop and implement program policies and procedures, including entrance and completion requirements and program and instructor evaluation processes
  • Coordinate with education and clinical staff to develop plans for review and revision of program curriculum and materials
  • Maintain program data and records and develop effective reporting processes
  • Ensure quality of program materials and customer experience
  • Develop program roadmap and growth strategies
  • Collaborate with marketing team to develop marketing plans, campaign strategies, program messaging and promotional materials
Account Management and Business Development
  • Maintain strong relationships with speakers, presenters and program subject matter experts
  • Develop and maintain strong relations with external organizations to create opportunities for contracted events
  • Identify new opportunities for business development and collaborate with marketing team to grow programs
  • Produce proposals and negotiate and secure agreements for 3rd party events
  • Develop a deep understanding of customer needs in order to improve the customer experience
  • Develop and implement plans to support and nurture communities of leaders/educators/trainers who have been approved to facilitate their own events using TGI materials
Event Planning and Oversight
  • Oversee event planning and execution for TGI sponsored and 3rd party contracted training, workshop and speaking events
  • Develop event budgets and maintain expense records
  • Negotiate and secure contracts for external vendors for venue, hospitality, A/V, catering, etc.
  • Select and contract with presenters and trainers
  • Manage event staffing and communications
  • Attend events as program, department and TGI representative

Requirements

Knowledge, Skills, and Abilities
Required Qualifications
  • Strong professional presence and communication skills (oral, written, presentation) with both external and internal customers:
    • Professional presence and ability to represent TGI and programs to internal and external audiences.
    • Clear and effective verbal and written communication skills.
    • Strong proficiency in writing summaries, proposals, reports, and presentations, with careful attention to detail and quality.
    • Comfortable communicating confidently with staff, leadership and external stakeholders.
  • Strong program growth and business development skills:
    • Ability to forecast revenue and develop growth strategies.
    • Knowledge of effective business development strategies.
    • Comfortable with inbound and outbound lead nurturing.
  • Strong organizational, planning, time management and prioritization skills:
    • Able to multitask, maintain focus on several different projects at one time and hit deadlines.
    • Able to be flexible with attention and priority.
    • Able to accurately estimate time required to complete tasks and projects.
    • Ability to delegate, manage project team members and influence without authority when needed.
    • Ability to collaborate, coordinate, track, and execute tasks in partnership with other departments and teams.
  • Proficiency with business software:
    • Able to quickly learn new software and systems.
    • Comfortable and effective working in Microsoft Office and Google Suite.
    • Familiarity with project planning, CRM, spreadsheet, and database software
  • Able to work effectively both individually and in a team with minimal supervision; able to make decisions using own initiative based on company policy.
Preferred Qualifications
  • Bachelor’s Degree preferred, but not required
  • Program Management experience in Education or related field preferred
  • Business development, account management or sales experience preferred
  • Event planning and execution experience preferred

Program Coordinator – Professional Training Programs

Seattle, Washington, United States · Education – Professional Development

Description

The Gottman Institute has one (1) opening for an exempt program coordinator to support professional training programs.

We are seeking a Program Coordinator to support education and training programs for our Professionals audience. Our research-based education programs are designed to prepare professionals (clinical therapists, health care professionals, clergy, social workers, coaches, etc.) to help couples improve the health of their relationships. The ideal candidate holds enthusiasm for our mission and enjoys playing a supporting role at the hub of activity and processes in the department. If you get excited by streamlining processes, trying new tools, collaborating with internal and external customers, and delivering exceptional service, we’d love to talk to you about this opportunity.

Screening begins June 3 and is open until filled. The Gottman Institute is an Equal Opportunity Employer.

Summary

Program Coordinators provide critical support services for education programs at The Gottman Institute. They are responsible for creating and maintaining proposals, contracts and agreements, managing training and event calendars and coordinating event logistics. They collaborate with internal and external stakeholders to coordinate timely delivery of workshop and training materials. They are responsible for the distribution of training/workshop certificates and the collection and maintenance of instructor evaluations. They streamline business workflows and improve processes while maintaining the integrity of business data and the quality of our services. This position requires occasional evening or weekend work.

Essential Functions
Administrative Support
  • Produce and maintain proposals, quotes, contracts and agreements
  • Maintain records for relevant regulatory compliance requirements (HIPAA, GDPR, CE providers)
  • Enter and maintain transactions and data in CRM (Salesforce), such as registration and payment, attendee rosters, workshop evaluations and certificates of completion
  • Support the contracting process and execution of print licenses and translation agreements
  • Coordinate internal meetings, including scheduling, creating and distributing agendas and taking meeting minutes
  • Respond to customer service requests and escalate as needed
Training and Event Coordination
  • Collaborate with Directors and Program Managers to coordinate and support TGI and 3rd party contracted events, including scheduling, staffing, logistics, hospitality rentals, AV and presentation needs, catering, staging and hospitality supplies
  • Attend and support TGI events by assisting with setup, attendee registration, customer service and processing retail transactions
  • Reconcile training attendance rosters, and send certificates of completion with follow up email to attendees
  • Collaborate with Inventory and Supply Chain team to effectively order workshop materials and ensure accurate and timely delivery for TGI, contracted and Trainer-hosted events
  • Manage billing/invoicing for contracted events, trainings, and workshops
  • Maintain accurate internal and public-facing training and events calendars
Business Process Improvement
  • Document existing program coordination processes and identify opportunities and solutions to simplify processes and automate workflows
  • Collaborate with team members to simplify processes

Requirements

Knowledge, Skills, and Abilities
Required Qualifications
  • Two years of relevant work experience; or applicable internship experience
  • Able to work effectively both individually and in a team with minimal supervision; able to make decisions using own initiative based on company policy.
Preferred Qualifications
  • Bachelor’s Degree preferred, but not required
  • Training or event coordination experience
  • Customer service experience
  • Project management experience